Privacy Policy

We may collect the following types of information when you register and use our platform:

• Personal Identification: Full name, email address, phone number, date of birth, and national ID / passport details (for KYC verification).
• Financial Information: Deposit and withdrawal records, trading history, and account balances.
• Technical Data: IP address, browser type, operating system, device type, and login timestamps.
• Communications: Messages sent through our live support or complaints system.
• KYC Documents: Photos of identity documents submitted for verification purposes.

We use the information we collect to:

• Create and manage your trading account
• Process deposits, withdrawals, and trades
• Verify your identity (KYC/AML compliance)
• Send important account notifications and updates
• Provide customer support
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations
• Improve our platform and user experience

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Legal Compliance: When required by law, court order, or regulatory authority.
• Service Providers: Trusted third-party services that assist us in operating our platform (e.g., payment processors, cloud storage), bound by confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure Firebase cloud infrastructure with access controls
• Regular security reviews and monitoring
• KYC documents stored with restricted access

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and enable additional security features.

We use browser local storage to remember your language preference, login session, and notification read status. We do not use tracking cookies for advertising purposes.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated data (subject to legal retention requirements)
• Object to processing of your data in certain circumstances
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us through the Live Support or Complaints section.

We retain your personal data for as long as your account is active or as needed to provide our services. Financial records may be retained for up to 7 years to comply with applicable laws and regulations.

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes through our notification system or by email. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us through:

• Live Support chat on our platform
• Complaints & Feedback section
• YLG Bullion International Co., Ltd. — official contact channels