Visit the Register page and fill in your Full Name, Phone, Email, and Password. Check the Terms & Conditions box and click Register. Your account will be created instantly and you can start using the platform.
Use a valid email address — you may need it to reset your password.

Go to Portfolio → Security and click "Reset Password via Email". A reset link will be sent to your registered email address. Click the link and set a new password.
Check your spam folder if you don't see the email within a few minutes.

Accounts may be frozen by an administrator due to:

• Suspicious or unusual trading activity
• Failed or incomplete KYC verification
• Violation of Terms & Conditions
• Security concerns on your account

Please contact Live Support or submit a Complaint to resolve the issue.

Your account details (name, phone, email) are set during registration. To update information, please contact our Live Support team with your Member ID and the changes you need.

YLG Bullion accepts the following payment methods:

• KPay
• WavePay
• KBZ Bank
• AYA Bank
• CB Bank
• USDT (TRC20)
• USDT (ERC20)

Please contact Live Support or check the Deposit page for the current minimum deposit amount. Minimum amounts may vary by payment method.

Withdrawal requests are reviewed and processed by our admin team within 24 hours. Processing time may vary depending on your payment method and bank processing times.
Minimum withdrawal amount is $10.

Withdrawals may be rejected for the following reasons:

• Incomplete or incorrect bank account details
• KYC verification not completed
• Account is frozen or under review
• Withdrawal amount exceeds available balance

If your withdrawal is rejected, your balance will be refunded automatically. Contact Live Support for more details.

The Withdrawal PIN is a 4-digit security PIN required every time you make a withdrawal. To set it:

• Go to Portfolio
• Scroll to the Security section
• Click "Set Withdrawal PIN"
• Enter and confirm your 4-digit PIN

Keep your PIN safe. Do not share it with anyone.

YLG Bullion uses a BUY / SELL prediction system based on real-time gold (XAUUSD) prices:

• Select your trade amount and duration
• Choose BUY if you think gold will go up, or SELL if you think it will go down
• Wait for the countdown to finish
• If your prediction is correct, you win the payout. If not, you lose your trade amount

Trading involves risk. Only trade what you can afford to lose.

The minimum trade amount varies by tier level. You can view available trade tiers directly on the Trading page before placing a trade.

Your trade result depends on the gold price movement during your selected trade duration, not just whether gold went up or down overall. If you chose BUY but gold price dropped during your trade window, the trade is a loss — even if gold recovered after the trade ended.

No. Once a trade is confirmed, it cannot be cancelled or reversed. All trades are final. Please double-check your trade amount and direction before confirming.

KYC (Know Your Customer) is required to:

• Verify your identity and protect your account
• Comply with anti-money laundering (AML) regulations
• Enable withdrawal of funds from your account

KYC is a one-time process and your documents are stored securely.

You will need to submit a valid government-issued identity document such as:

• National Identity Card (NIC)
• Passport
• Driving License

Please ensure the document is clear, valid, and not expired.

KYC verification is typically reviewed within 24–48 hours by our admin team. You will be notified once your verification is approved or if additional information is required.

Try the following steps:

• Refresh the page (Ctrl + R or pull down on mobile)
• Clear your browser cache and cookies
• Try a different browser or device
• Check your internet connection

If the issue persists, contact Live Support and describe the problem.

For your account security, you may be logged out automatically due to:

• Extended inactivity on the platform
• Logging in from a different device or browser
• Clearing your browser data or cookies

Simply log back in with your email and password to continue.

When you log in to the Trading page, you will be prompted to allow browser notifications. Click "Allow" to receive win/loss notifications even when the tab is in the background. You can also manage notification permissions in your browser settings.

You can reach us through:

• Live Support — real-time chat with our support team
• Complaints & Reports — for formal complaints or reports

Support is available during business hours. We aim to respond within 24 hours.